My name is Air, and I am the founder of Open Door Consulting. I’m so glad you’re here.
If you’ve found your way to this page, there’s a good chance you’re looking to improve the way service is experienced — whether by your team, your students, or the people you support every day.
I bring decades of experience in both technology and social work to this work. I hold a Master of Social Work degree from Rutgers University, maintain an active New Jersey social work license, and have worked in customer-facing roles since the age of sixteen. For the past twelve years, I have supported staff and end users in technology-driven environments and helped to lead service desk teams in delivering consistent, high-quality support.
While customer service has always been a natural strength for me, my training in human behavior has allowed me to refine those instincts into practical, teachable skills. People often seek assistance when they are already frustrated, overwhelmed, or unsure of what to do next. The way those interactions are handled can shape not only the outcome of the issue, but their long-term confidence in the tools and processes they rely on.
Too often, support experiences leave people feeling dismissed, confused, or hesitant to ask for help in the future. Many of us have encountered service interactions that made us uncomfortable asking questions or unsure of how to move forward.
But it doesn’t have to be that way.
Professionals in any role have an opportunity to create service experiences that leave others feeling empowered, supported, and confident in their ability to do their work effectively. When interactions are handled with clarity and professionalism, people are better equipped to engage with the systems, tools, and processes they rely on every day.
Improving service isn’t about being “nice” — it’s about developing communication skills that build trust, manage expectations, and reduce friction between roles. These are skills that can be learned, practiced, and applied by anyone.
That belief is at the heart of the work we do at Open Door Consulting.
Outside of my professional work, I enjoy kayaking on the Delaware River, attending Broadway shows, and cheering on the Philadelphia Eagles — a loyalty reflected in the names of my pets, Lincoln and Fletcher Cox — yes, really. As a proud wife and mother of two, I strive to bring the same values of empathy, communication, and connection to my work that guide my life at home.
Air
Founder, Open Door Consulting
