About Our Founder

Hi, I'm Air, and I am the founder of Open Door Consulting. I’m so glad you’re here. If you’ve found your way to this page, there’s a good chance you’re looking to improve the way service is experienced — whether by your team, your students, or the people you support every day.

Background

I bring decades of experience in both technology and social work to this work to what I do. I hold a Master of Social Work degree from Rutgers University, hold an active New Jersey social work license. For the past twelve years, I have supported staff and end users in technology-driven environments and helped to lead service desk teams in delivering consistent, high-quality support.

Why this work matters

People often seek assistance when they are already frustrated, overwhelmed, or unsure of what to do next. The way those interactions are handled can shape not only the outcome of the issue, but their long-term confidence in the tools and processes they rely on.

Too often, support experiences leave people feeling dismissed, confused, or hesitant to ask for help in the future. Many of us have encountered service interactions that made us uncomfortable asking questions or unsure of how to move forward.

But it doesn’t have to be that way.

Our Approach

Improving service isn’t about being “nice” — it’s about developing communication skills that build trust, manage expectations, and reduce friction between roles. These are skills that can be learned, practiced, and applied by anyone. Professionals in any role have an opportunity to create service experiences that leave others feeling empowered, supported, and confident.

That belief is at the heart of the work we do at Open Door Consulting.

Outside of Work

Outside of my professional work, I enjoy kayaking, Broadway shows, spending time with my family and cheering on the Philadelphia Eagles - a loyalty reflected in the names of my pets, Lincoln (as in Lincoln Financial Field) and Fletcher Cox - yes, really. As a proud wife to John and mother of two amazing kids, Kyleigh & Adam, I strive to bring the same value of empathy, communication and connection to my work that guide my life at home.

I look forward to helping you or your team communicate more clearly and provide service experiences that are meaningful for both staff and the people they support.

Air,
Founder, Open Door Consulting